At Hearty Apetite we are always striving to make our delivery service as efficient and convenient as possible for you and your pets.
If you have any questions about our delivery and returns or would like to provide feedback, just give us a call on +359 (0) 888356073. Or you can email us anytime at bark@heartyapetite.com. We’re here from 10 am to 6pm Monday – Friday. Everything on this page is subject to our Terms and Conditions.
How is our pet food packaged and delivered?
Our pouches and canned foods are packaged and delivered in heavy duty paper bags or secured cardboard boxes, depending on the order size.
We deliver frozen raw (BARF) products in our own refrigerated transport to Zones 1, 4 & 5.
The food is packaged in portions which come in either chub rolls, bags, trays or boxes of between 200g and 10kg, for easy storage.
Our frozen foods are delivered with Econt Express, in refrigerated boxes filled with ice, to Zone 3, which are returned to us once you receive your products on site from your nearest Econt office.
Once your order is delivered, you have the option to review it before paying. Please inspect the products before accepting your order. If the packaging is damaged, there is missing content or there are any other inconsistencies with the description we provided online, please contact us before accepting your delivery by calling us on: +359 (0) 877356073.
In line with our sustainability efforts it is important for us to do what we can to limit the effects of our activities on the environment.
Therefore we re-use styrofoam boxes multiple times when sending courier deliveries and we do not offer the option to buy them.
If you order multiple items we sometimes use cardboard boxes, which your driver will take away and re-use at your request. This way you can receive your items in perfect condition with minimal waste.
Once you receive your BARF order make sure you pop it straight into your freezer unless you plan to serve it that day.
In the event that you will not be at home to accept your delivery, just make sure you tell us where to leave your items in the ‘delivery note’ field when placing your order.
Delivery Schedule
All orders made on a weekday before 12 p.m. to Sofia City (Zone 1) and Varna (Zone 5), will be delivered within the next two working days. Orders placed after 12 p.m. will be delivered within three working days. Orders placed during weekends will be delivered on the coming Monday or Tuesday, depending on the order volume.
Orders going out to most areas in Bulgaria (Zone 3) are delivered within 1 or 2 working days.
Deliveries to Plovdiv (Zone 4) and the surrounding area are scheduled twice a month, every second and last Thursday of the month.
Delivery Areas
- We deliver our entire product range across Bulgaria (Zones 1, 3, 4 & 5)
- We deliver frozen raw food (BARF) with our own refrigerated van to the following areas:
📍Zone 1 – Sofia City (including Bankya, Bistritsa, Bozhurishte, Lozen, Pancharevo, Vladaya, Zheleznitsa)
Sometimes we do deliver to a particular postcode that is slightly off our normal delivery route. If you think this might be the case or want to double check, send us a message
📍Zone 4 – Plovdiv City and Plovdiv Area
📍Zone 5 – Varna City and Varna Area
- We deliver frozen raw food (BARF) to all other areas in Bulgaria (📍Zone 3) with Econt Express (deliveries to an Econt office)
If you wish to receive a custom shipping quote for an order you wish to place with us, please get in touch with us.
How much does delivery cost?
To place a BARF or Mixed (BARF + Canned Food) Order with us you must have a Minimum Order of €12.78 (excluding transport fees)
To place a BARF or Mixed (BARF + Canned Food) Order with us to Zone 3 worth over €127.82 payment must be made in advance (please select the options “payment by card” or “by bank transfer”). In the event that you did not select one of these payment methods when finalising your order, we will contact you further to clarify the payment method before the order is sent out for shipment.
- BARF and Mixed (BARF + Canned Food) Orders Delivery fees
📍(Zone 1) Orders over €85 are FREE to Sofia City
📍(Zone 1) Orders under €85 cost €5.10 to Sofia City
Deliveries to Plovdiv and the surrounding area are scheduled twice a month, every other Thursday of the month.
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Delivery Schedule 2026 |
| July 2026 | ||||||
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| August 2026 | ||||||
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| 24 | 25 | 26 | 27 | 28 | 29 | 30 |
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| September 2026 | ||||||
| M | T | W | T | F | S | S |
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| 28 | 29 | 30 | ||||
📍(Zone 4) Orders over €100 are FREE to Plovdiv City & the surrounding area (within 10 km. of the city center).
📍(Zone 4) Orders under €100 cost €5.10 to Plovdiv City & the surrounding area (within 10 km. of the city center).
To place a BARF or Mixed (BARF + Canned Food) Order with us for Zone 5, you must have a Minimum Order of €25.56 (excluding transport fees)
Deliveries to Varna and the surrounding area are done every workday (Mon-Fri)
📍(Zone 5) Orders over €85 are FREE to Varna City & the surrounding area (within 10 km. of the city center).
📍(Zone 5) Orders under €85 cost €5.10 to Varna City & the surrounding area (within 10 km. of the city center).
If you fall outside of our delivery area but would like to receive a shipping quote for an order you wish to place with us, please message us.
- Pouches and Canned Food
Delivery fees:
📍(Zone 1) Orders over €65 are FREE to Sofia City
📍(Zone 1) Orders under €65 cost €4.10 to Sofia City
See the table below for delivery fees to addresses throughout Bulgaria (Zone 3) outside of Sofia City (Zone 1):
| kg | 0 to 3 | over 3 to 8 | over 8 to 13 | over 13 to 18 | over 18 to 30 | for each additional kg | |
|---|---|---|---|---|---|---|---|
|
Non-frozen products
€ (VAT incl.) |
7.67 | 9.70 | 10.23 | 11.25 | 13.80 | +1.50 |
| kg | 0 to 1 | over 1 to 2 | over 2 to 5 | over 5 to 10 | over 10 to 15 | over 10 to 15 for each additional kg |
|---|---|---|---|---|---|---|
|
Frozen Raw (BARF) Products
(or mixed orders =
frozen + non-frozen items)
€ (VAT incl.)
|
4.10 | 5.60 | 6.65 | 9.70 | 12.78 | 15.85 +1 |
REFUNDS & RETURNS
At Hearty Apetite we want you and your pet to be delighted with our products. But we know that sometimes things do not go as planned and there are some really fussy eaters out there!
If, upon receiving your order, you or your pet is not satisfied for any reason, please contact us within 48 hours of receipt of the goods by emailing bark@heartyapetite.com or calling us on +359 (0) 888 356073. Our office hours are 10am – 6pm, Monday – Friday.
Should you wish to return any items bought from us, we would be more than happy to offer a refund or exchange.
Returns are accepted within the 14th day of the delivery date. Returns are only possible if the product and its original packaging have not been damaged. The cost of returning the goods is at the expense of the customer. We reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. Products should be returned to Hearty Apetite, Pozitano Nº5 Str., Sofia 1000 and proof of dispatch emailed to us. Refunds will only be paid in respect of products returned to us in accordance with these Terms for goods that are damaged or faulty.
In the unlikely event that your order from us arrives damaged, we’ll collect these items from you, and replace them with products in pristine condition, at our expense. You can alternatively choose to be refunded for them.
Exceptions:
We regret that we cannot offer returns for the purchase of perishable goods (BARF products) unless they arrive damaged, faulty or not the item that has been ordered. If any of these circumstances should prevail please use the procedures explained within the returns section above by notifying us within 48 hours of receipt of the goods and returning the goods accordingly.
Please note that if we approve frozen products for return we will arrange a collection time and day with you at our expense using the appropriate transport to preserve their condition. Should you choose to send the goods via a different transport method that jeopardizes the products’ quality characteristics no credit will be given for the return.
As per the the legal requirements, if a product is returned, the refund will be processed within 14 (fourteen) days of the return date (the day/date the returned item reaches our premises not the date it has been sent to us).
January 2026
